Terms & Conditions

TERMS & CONDITIONS

Reborn Healthcare Ltd is an exclusive distributor of Flamingo range of products. Flamingo range of products are manufactured by Ascent Meditech Ltd, India and Marketed by Reborn Healthcare Ltd, UK.

All purchase made from https://rebornhealthcare.co.uk/ are bound by mentioned T & C.

CANCELLATION AND MODIFICATION

We at Reborn Healthcare Ltd strive to provide you with the best possible experience while you shop with us online. You can cancel all items before they have been processed in our warehouses. The refund amount will be credited back into your Reborn Healthcare Credits account in the form of Cashback. Sale items purchased online can only be returned or exchanged via the website. Stores will NOT be able to process a refund or exchange on the sale item.

  • 1. We allow for complete Order cancellations until none of the items in your Order have been processed in our warehouse(s).
  • 2. If an Item(s) has not been purchased under any promotion, we allow you to cancel the Item(s) from your Order until the Item(s) has not been processed in our warehouse(s).
  • 3. If an Item was purchased under a promotion applicable only for that Item, we allow you to cancel the Item from your Order until the item has not been processed in our warehouse
  • 4. If an Order comprises of multiple Items bought under the same promotion, you can only cancel your complete Order until none of the Items have been processed in our warehouse(s).
  • 5. Once your Cancellation is successful, the refund amount will be credited back into your Reborn Healthcare account in the form of cash back. This is applicable only for prepaid orders.

For specific queries, please read the FAQs below.

Can I modify my order after placing it?

We understand that in cases, you may want to alter the ordered product in your placed order. You may even require to have your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer service immediately at purchase@rebornhealthcare.co.uk or reach us at 02074032237

Can I change the product after I have placed an order?

That’s not possible if the Items have been processed in our warehouse(s).

REPLACEMENT

I. How do I get a defective item, Ordered on Rebornhealthcare.co.uk replaced?

The Company undertakes to replace the defective / damaged goods online subject to the terms and conditions as under;

  •  Give intimation of defective / damaged products through Customer service immediately at purchase@rebornhealthcare.co.uk within 2 (Two) working days from the date of delivery of the products.
  •  Dispatch goods to reach the company within 7 Days from the date of delivery
  •  There should be no sign of physical damage on the product or its packaging.
  •  The original seal, packing, manual and all other items originally attached / enclosed with the product must return with the goods.
  •  All returned goods will be examined upon receipts as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.
  • The serial no. should not be tampered.
  • The Universal Product Code must be intact.

II. What will happen if goods ordered on “CASH ON DELIVERY” BASIS” could not be delivered.

 

The company shall not entertain any order in future in these circumstances;

(i) If the goods not delivered due to the refusal of the buyer.

(ii)If the goods not delivered in two attempts because the location of delivery found closed.

 

III. What will happen if there is a manufacturing defects or reactions on the use of the products

CANCELLATION OF ORDER

How do I cancel an order on Rebornhealthcare.co.uk? Alternatively, how do I return a product ordered on Rebornhealthcare.co.uk?

i). The company undertake to refund the 100% of amount paid within 15 days from the date of cancellation of order, if the order is cancelled with 3 hrs from the placement of order through Contact Us Page.

JURISDICTION

In case of any dispute the Courts in London will have exclusive jurisdiction.

Note: All goods are Insured against theft and damages incurred during transit. You are advised not to accept open delivery of package also any package which looks to be tampered, in such circumstances please contact Reborn Customer Care at purchase@rebornhealthcare.co.uk  or reach us at 02074032237

Warranty and Liability

Rebornhealthcare.co.uk does not warrant and shall not be responsible for the damage arising out of the use of the products listed on its site. If a product delivered to you is different than as described on the website, Rebornhealthcare.co.uk is liable only to change the product.

Rebornhealthcare.co.uk is not responsible for delays arising out of force majeure.

Copyright and Intellectual Property

All information displayed, transmitted or carried on Rebornhealthcare.co.uk is protected by copyright and other intellectual property laws. This site is designed, updated and maintained independently by Rebornhealthcare.co.uk. You should not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, perform, display or in any way commercially exploit any of the content at Rebornhhealthcare.co.uk

What Information is collected

We collect anonymous traffic information from you. These include computer identification, IP address, browser etc. These are standard usage logs captured by the web server. The personal identification information that we store is as provided by you during your registration. You can change this information if required from the “My Account” section of the website. This personal information includes name, address, mobile and other information collected during the registration process.

Terms of Use

Rebornhealthcare.co.uk reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service. Rebornhealthcare.co.uk disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the local courts. Rebornhealthcare.co.uk reserves the right to refuse service to anyone at any time. Rebornhealthcare.co.uk shall not be responsible for any damage caused by the use of its website.

“We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”